FAQs Regarding Orders

If I need paint in large quantities will a get a discount?

admin2022-02-01T12:05:31+05:30To get a large quantity of paint, please fill in the form available on our website. Or send us a mail atdeepesh.nair@paintkart.com or Call us at +91-9022573668 mentioning your paint requirement and we will get back to you within 24 hours of the mail received. 

I have a complaint about the courier guy who came to deliver my order.

admin2022-02-01T12:04:15+05:30It is our utmost responsibility to deliver your package to the right hands. If you have any issues with the delivery executive, we request you to please send us a mail at deepesh.nair@paintkart.com mentioning your order details and the problem faced and we will certainly look into the problem. 

I found the package open and the product seal is broken. What should I do?

admin2022-02-01T12:02:30+05:30If you find the package open and the product seal is broken, we request you to please call our customer care executive at +91-9022573668 before accepting the order. We will do the needful.

Can I change the delivery time for my order?

admin2022-02-01T12:00:46+05:30Yes, your order delivery time can be changed if you inform us prior to the shipping. You can send us a request mail at deepesh.nair@paintkart.com or call our customer care executive on +919022573668 

Will the delivery be re-attempted if I’m not able to collect my order the first time?

admin2022-02-01T11:57:14+05:30If you weren’t able to take your delivery due to whatever reason, we will re-attempt the delivery the next day or so as per your convenience. 

What should I do if my order is approved but not yet dispatched for a long time?

admin2022-02-01T11:55:47+05:30If you aren’t able to see your order dispatched even after getting approved, please email us at deepesh.nair@paintkart.com or call us at +919022573668 within 24 hours of order placement. We will rectify your issue and dispatch the order as early as possible.

How can I track my order?

admin2022-02-01T11:36:27+05:30Online paint tracking or order tracking is quite simple with PaintKart online shop. All you have to do is visit the online PaintKart shop → Click on the Order tracking option available on the home page → Enter your Order ID and Billing email id in the given space → Your order detail will be available on the screen.

I am unable to see my order details in my account. What should I do?

admin2022-02-01T11:41:40+05:30In case you aren’t able to track your order from the website, you can always mail us at deepesh.nair@paintkart.com your order id and details for further information, or call us at +919022573668 to track your order.  

How long does it take to deliver the Order?

admin2022-02-01T11:43:58+05:30As assured during the booking, the order is delivered within 24 hours of the order being placed. However, in case of any unprecedented situation or delay, you will get a delay intimation through mail or call from our delivery executives. 

I missed the delivery of my order today so what can I do now?

admin2022-02-01T11:48:31+05:30In case you weren’t able to collect your delivery on time due to personal reasons, we will re-attempt t deliver your order the next day. However, if you do not receive a call or message regarding the same, please email us at deepesh.nair@paintkart.com with your order id along with the problem you are facing and will resolve it. We will reattempt the delivery as early as possible. You can also call us at +919022573668 our customer care executive will help you with the same and we will try to resolve your problem within 24 hours of the call.